FAQ

How can I prescribe or order from Wedgewood?
When are customer care specialists available by telephone?
How quickly do you process orders?
What methods do you use for shipping?
Do you ship throughout the United States?
Where is my package?
Can you ship directly to me for office use? Can I legally dispense compounded medications to my patients from my office?
Can you ship directly to my patients?
How do you ship custom-compounded preparations that require refrigeration?
I am unable find the preparation I am looking for in your Guide. Does that mean you can't compound it?
Where can I get price information?
What is your return policy?
How can I pay for office-use orders?
How can I get my account information online?
How do you ensure quality?
Do you provide patient counseling?
What is compounding?
Is compounding legal? Who regulates compounding?
Is compounding always an appropriate treatment option?
Is a compounded medication the same as a generic drug?
Can you prepare a medication that is not available commercially?

HOW CAN I PRESCRIBE OR ORDER FROM WEDGEWOOD?

• Use our interactive telephone system 24/7. Just call (888) 678-1967, to place an order for a new prescription, update an existing prescription or place an order for your office use. Follow the simple voice prompts and use your practice's primary telephone number.
• Place office orders online 24/7 at www.MyWedgewoodPharmacy.com. If any prescriber in your practice has not already received his or her secure user ID, use the online form at www.WedgewoodPharmacy.com/UID to request one.
• Place orders by fax 24/7. Use our convenient RxFax form or your own prescription pad and fax your order to (800)589-4250. If we have your E-mail address, we'll confirm your fax order by E-mail within 15 minutes of processing your order. If you need a supply of our RxFax forms, send an E-mail to RxFax@WedgewoodPharmacy.comand we'll fax the form to you.
• Place orders by telephone. Call (888) 678-1967 or (856) 589-4200 and speak with our customer care specialists.
  

WHEN ARE CUSTOMER CARE SPECIALISTS AVAILABLE BY TELEPHONE?
Our customer care specialists are available Monday through Friday from 8:00 a.m. to 8:00 p.m. and Saturday from 9:00 a.m. to 5:00 p.m. Eastern Time.

HOW QUICKLY DO YOU PROCESS ORDERS?
95% of orders placed are shipped on the same day the order is received. With rare exceptions, most orders are shipped within 24 hours of receipt, Monday through Friday.

WHAT METHODS DO YOU USE FOR SHIPPING?
We ship via UPS ground, second day or U.S. Mail. We also ship UPS Next Day upon request. We cannot ship to post office boxes.

DO YOU SHIP THROUGHOUT THE UNITED STATES?
Yes. We ship to the 48 contiguous states, Alaska, Hawaii and Puerto Rico. For those customers outside of our two-day ground service area, we upgrade your packages to second-day air at no additional charge. We're sorry, we cannot ship to North Carolina at this time.

WHERE IS MY PACKAGE?
If we have your E-mail address on file, you will receive an E-mail that contains your shipment information and shipment tracking number. If you have created an online account, you can login and track shipping there. (See "How can I get my account information online?" for details about opening your online account.) Otherwise, call your customer care specialist at (888) 678-1967 for assistance.

CAN YOU SHIP DIRECTLY TO ME FOR OFFICE USE? CAN I LEGALLY DISPENSE COMPOUNDED MEDICATIONS TO MY PATIENTS FROM MY OFFICE?
Yes. If your state's Board of Pharmacy regulations allow it, we will ship custom-compounded prescription medications to you for office use.

CAN YOU SHIP DIRECTLY TO MY PATIENTS?
Yes. We'll bill and ship to your client's home directly, dispensing the exact medication you prescribe. We'll even send your patients a reminder by mail or E-mail when their prescriptions are due to be refilled and they can refill their prescriptions, 24/7, online.
More information >>.

HOW DO YOU SHIP CUSTOM-COMPOUNDED PREPARATIONS THAT REQUIRE REFRIGERATION?
Custom-compounded preparations that require refrigeration are shipped in a Styrofoam™ chest with a freezer brick that has a two-day life. We ship all medicines requiring refrigeration to be delivered within two days. Next-day shipping is available at an additional charge.

I AM UNABLE FIND THE PREPARATION I AM LOOKING FOR IN YOUR GUIDE. DOES THAT MEAN YOU CAN'T COMPOUND IT?
No. Wedgewood Pharmacy has a registry of 5,000 formulations for more than 250 therapeutic agents. So while our Guide encompasses a large majority of our preparations, it does not list everything we offer. We always are developing new formulations for hard-to-locate medications. When you can't find a medication you need, don't hesitate to contact us at (888) 678-1967.

WHERE CAN I GET PRICE INFORMATION?
Prices vary depending on the active ingredients in the formulation, the concentration, the volume and the dosage-form dispensed. For the price of specific preparations, please call (888) 678-1967. You many also look up pricing on our ecommerce site, www.mywedgewoodpharmacy.com.

WHAT IS YOUR RETURN POLICY?
Only Wedgewood Pharmacy offers the Refresh™ Exchange Program, through which veterinarians may return expired custom-compounded medications within 30 days after expiration for exchange. Enrollment in the program is required and is available to U.S. veterinarian prescribers only; the Refresh program is not available currently to physicians. More information >>

We maintain strict quality-control standards and stand behind our custom-compounded preparations. If you are not satisfied with one of our preparations, we will exchange it.

HOW CAN I PAY FOR OFFICE-USE ORDERS?
Most customers pay by credit card. We accept MasterCard, Visa, Discover and American Express. We also offer COD and accept checks in advance of shipment. On request, we will open an account for a prescriber's practice.

HOW CAN I GET MY ACCOUNT INFORMATION ONLINE?
Once you have created your online account, you can log-in securely, 24/7, to place orders, check your account balance, review your order and invoice history, track packages, pay your invoices and search compounded preparations and prices. More information >>

HOW DO YOU ENSURE QUALITY?
Wedgewood Pharmacy's comprehensive quality-assurance program consists of systems that have been established in accordance with state board of pharmacy regulations and the standards set forth in the United States Pharmacopeia Chapters <795> Pharmaceutical Compounding-Non-sterile Preparations and <797> Pharmaceutical Compounding-Sterile Preparations. These systems, including facilities and equipment monitoring, compounding-staff training and testing, compounding-process verification, in-process quality-control checks and testing of finished preparations, are in place to ensure quality and patient safety. At least five registered pharmacists sign-off on every prescription and order. More information >>

You may also enjoy this tour of our pharmacy.

DO YOU PROVIDE PATIENT COUNSELING?
Yes, we offer confidential, professional consultation in-person or via telephone to your patients. Our pharmacists and customer care specialists are dedicated solely to compounding and are available to answer any questions that prescribers and their patients have.

WHAT IS COMPOUNDING?
Compounding is the long-established tradition in pharmacy practice that enables physicians to prescribe and patients to take medicines that are specially prepared by pharmacists to meet patients' individual needs. A growing number of patients have unique health needs that off-the-shelf prescription medicines cannot meet. For them, customized, compounded medications prescribed or ordered by licensed physicians or veterinarians and mixed safely by trained, licensed compounding pharmacists are the only way to better health.

IS COMPOUNDING LEGAL? WHO REGULATES COMPOUNDING?
Yes! Compounding is an integral part of the practice of pharmacy. Compounding pharmacies, like all pharmacies and pharmacists, are regulated by State law and State Boards of Pharmacy. State Boards of Pharmacy require that pharmacists have knowledge of and proficiency in compounding to become licensed. Compounding is a fundamental feature of virtually every pharmacy curriculum.

IS COMPOUNDING ALWAYS AN APPROPRIATE TREATMENT OPTION?
No. Compounding, like any other form of therapy, is not always the right choice for every patient. However, thousands of patients rely on compounded medications to meet their needs when another treatment option will not. Doctors may prescribe compounded medications when: the best therapy for a patient is commercially unavailable, the active ingredient is not available in the desired strength or dosage form, or a commercial product is on extended back-order and using the compounded preparation may mean there is no interruption in proven therapy for a patient.

IS A COMPOUNDED MEDICATION THE SAME AS A GENERIC DRUG?
No. Generic drugs are copies of brand-name prescription drugs that are manufactured in large quantities by FDA-licensed manufacturers. Custom-compounded medications are prepared in response to a prescription by a licensed prescriber and specifically may not be merely copies of a brand-name medication. Custom-compounded medications are often prescribed in these circumstances:

• When needed medications are discontinued by or generally unavailable from pharmaceutical companies, often because the medications are no longer profitable to manufacture;
• When the patient is allergic to certain preservatives, dyes or binders in available off-the shelf medications;
• When treatment requires tailored dosage-strengths for patients with unique needs (for example, an infant);
• When a pharmacist can combine several medications the patient is taking to increase compliance;
• When the patient cannot ingest the medication in its commercially available form and a pharmacist can prepare the medication in cream, liquid or other form that the patient can easily take; and
• When medications require flavor additives to make them more palatable for some patients, most often children.
  

CAN YOU PREPARE A MEDICATION THAT IS NOT AVAILABLE COMMERCIALLY?
Yes, that's one of the most important benefits to you of having compounding pharmacies available. See "Is a compounded medication the same as a generic drug?" for more details.

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Wedgewood Pharmacy
405 Heron Drive Suite 200 • Swedesboro, NJ 08085-1749 • 1-888-678-1967
Copyright © 2004-2008 Wedgewood Village Pharmacy, Inc. All rights reserved.